Refund and Returns Policy
We are committed to providing you with complete satisfaction with every order. However, if for any reason you are not satisfied with the product, we offer a free return and exchange policy to ensure your shopping experience is always comfortable and easy.
RETURN POLICY
You have 30 days from the date of receipt to return the product. After this period, we will not accept returns or refund requests.
How to return:
Contact our customer service team via email: [email protected]
We will provide you with a return address and detailed instructions.
Once we receive the returned item, our team will review and process your request as soon as possible.
Note:
If you would like to exchange for a new item, please return the item according to the refund policy and order another item.
RETURN POLICY
To ensure that your product is eligible for return, please note the following conditions:
The product must be in its original condition, unused, unwashed, and undamaged by user error.
The original labels, packaging, purchase receipt, and any accompanying gifts (if any) must also be returned with the product.
Products such as gift cards, products on special promotions, or products marked as “final” are not eligible for the return policy.
Defective or damaged products:
If you receive a defective or damaged product, please keep the product in its original condition and contact us immediately. You may provide specific photos so that we can verify and send a new replacement at no charge.
REFUND POLICY
Once your return request and product inspection are confirmed, we will process your refund as follows:
Refund Time: The refund process will be processed within 30 business days from the date we confirm the product is eligible for return. The exact time it takes for a refund will depend on the original payment method you used for your purchase.
Refund Method: Refunds will be made to the original payment method you used. If the original payment method is no longer available (e.g., the card has expired or the account has been closed), we will contact you to discuss an appropriate alternative refund method.
Refund Notification: Once the refund is complete, we will send you an email confirming the details of the refund transaction. Please review the information in the email and contact us if you have any questions or problems with the refund.
SHIPPING COSTS
If the return is due to our fault (defective product, wrong item delivered), we will cover all shipping costs.
In case of returns due to personal reasons (unsatisfied with the product, wrong size chosen), the customer will be responsible for the shipping and handling costs associated with the return.
We recommend using a registered and tracked shipping service to ensure the safety of the returned package. The package remains the customer’s responsibility until it is received by our team.
CONTACT US
Email: [email protected]
Working hours: 8am – 5pm (from Monday to Friday)