FAQS

Return times and costs

You are allowed to return the product in its original condition within 30 days of receiving your order. The cost of the return is your responsibility and will not be refunded. If you return more than 4 items in your order, you will be charged a fee

How do I return my order?

To return an order, register a return through our Returns Portal at [email protected] and follow the steps below:

After registering a return, you will receive an email with a return label and return instructions within 2-3 business days.

Repackage your items in a delivery bag

Attach the return label to the outside of the parcel and deliver the parcel along with the paperwork we will provide you.

Once your return is processed, you will be notified by email

Please be sure to keep your receipt and return tracking number until your refund is processed.

Please note that only items from the same order can be returned in the same parcel.

Can I exchange an item?

You can always return the item for a refund and place a new order for the item you want.

If you purchased an item using a discount code and would like to reorder in a different size, we can reapply the discount code for you. Just contact us and provide us with the order number of the original item as well as the new item.

I accidentally returned an item that was not from Mcclure.store

We would like to inform you that we are not responsible for any items that are returned to us by mistake. In the event that an item is found in our returns warehouse, you can request to have your item returned. We will charge you for the shipping documents to be created and shipped to you.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)