Shipping Policy
STANDARD SHIPPING
Order Cut-Off Time:
We accept and process orders from 5:00pm (CST) Monday to Friday. Orders placed after 5:00pm or on weekends and holidays will be processed the next business day.
Order Processing Time:
After your order is accepted, we need 1-3 business days to process and prepare the product. In some cases, if the product is overloaded or temporarily out of stock, the preparation process may take longer. We will notify you immediately if any delays arise.
Shipping Time:
Shipping usually takes about 7-15 business days, excluding holidays and order processing time. However, in some objective cases such as bad weather, natural disasters, local procedures, or postal problems, orders may be delayed. If there are any problems during the shipping process, please be patient and wait a few more days. We always try to deliver as quickly as possible.
DURING THE SHIPPING PROCESS
Once your order has been dispatched and transferred to the carrier, we will send you an email notification with shipping information and a tracking number. You can use this number to track the status of your order online.
We recommend that you regularly update the shipping status to ensure you receive your order on time. If there are any problems during the delivery process, please contact Customer Support for timely assistance.
SHIPPING COSTS
Standard shipping is $6.99 per order, regardless of size or weight.
SHIPPING INFORMATION AND INFORMATION ERRORS
We recommend that you provide the most accurate and reliable shipping address to avoid problems. In case the shipping address is incomplete or incorrect, your order may be delayed or even lost.
If the order cannot be delivered due to the incorrect address, we and the shipping company will not be responsible for any losses.
Please double check the address information before completing the order to ensure that your product is delivered to the correct address and on time.
CHANGING OR CHANGING THE SHIPPING ADDRESS
If you need to change or edit the shipping address after placing the order, please contact our Customer Support Department immediately within 24 hours of placing the order. After this time, we cannot guarantee that changes will be made in time before the order is dispatched.
RESPONSIBILITIES OF THE RECEIVER
After the order is delivered, the recipient is responsible for:
Following up on the delivery process to receive the goods in a timely manner.
Checking the goods upon receipt to ensure that the product is intact and as expected.
Notifying us immediately of any problems with the condition of the product or the shipping process.
We are always ready to support you to ensure the shipping process is as smooth and convenient as possible!
CONTACT US
Email: [email protected]
Working hours: 8am – 5pm (from Monday to Friday)